Returns & Exchanges
At EQQUALBERRY, we want you to be fully satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for items in their original condition and packaging.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for your return.
Prepare Your Package
Carefully pack the unused items in their original EQQUALBERRY packaging to ensure they are protected during transit.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned products, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing